AI customer service refers to the use of artificial intelligence technologies to interact with customers and handle service-related tasks. This includes chatbots, virtual assistants, and automated systems designed to provide quick responses, support, and resolutions for customer inquiries. AI customer service typically uses natural language processing (NLP) and machine learning algorithms to understand and interpret customer queries, offering real-time assistance. These tools can handle routine questions, direct customers to the appropriate department, or even resolve specific issues autonomously. Over time, AI systems learn from data and improve their responses, making the interaction feel more personalized. By automating these tasks, businesses can offer 24/7 support, reduce wait times, and enhance the overall customer experience.