What is a 'callback' feature in IVR systems?

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An IVR (Interactive Voice Response) system is an automated telephony technology that interacts with callers through voice prompts or keypad inputs. It allows callers to access information, complete tasks, or route their call to the right department without human intervention. Commonly used for tasks like checking account balances, booking appointments, or providing customer support, IVR systems help businesses improve efficiency, reduce wait times, and offer 24/7 service.

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Tags: IVR, systems, ivr system call center, Interactive Voice Response, ivr software

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