Ethical concerns in generative AI for customer service include data privacy, bias in AI models, and transparency in AI usage. AI systems often rely on large volumes of customer data, raising concerns about how this data is collected, stored, and used. Businesses must ensure compliance with data protection regulations such as GDPR. Additionally, AI models can sometimes exhibit biases based on the data they are trained on, potentially leading to unfair or discriminatory responses. Transparency is also important, as customers should be aware when they are interacting with AI versus a human agent, to avoid misleading experiences.

Source: https://www.inoru.com/generati...er-service-solutions