When selecting a conversational AI solution, it's essential to prioritize features such as natural language processing (NLP), multi-channel support, and integration capabilities. An advanced AI CoPilot, for instance, should offer seamless integration with your existing CRM or ERP systems to facilitate smooth communication. It should also be customizable to fit your specific business needs and capable of handling complex queries. Additionally, real-time data processing and continuous learning from interactions are crucial for maintaining high performance.
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