What are the benefits of generative AI in customer service?

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The benefits of generative AI in customer service include faster response times, 24/7 availability, and scalability. AI systems can handle repetitive queries and tasks efficiently, allowing human agents to focus on more complex cases. Furthermore, generative AI can reduce operational costs by minimizing the need for human agents in basic customer service roles. Another key benefit is the consistent quality of service, as AI doesn’t suffer from fatigue or mood fluctuations. AI also contributes to improved customer satisfaction through quicker resolutions and the ability to personalize responses.

Source: https://www.inoru.com/generati...er-service-solutions

Tags: generative, service, AI, customer

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