Generative AI is highly scalable in customer service. Unlike traditional systems that require proportional increases in human resources as the volume of customer interactions grows, AI can handle an unlimited number of queries simultaneously. This allows businesses to scale their customer service operations without significant additional costs. Whether serving a few customers or millions, AI systems can efficiently manage large volumes of interactions. Moreover, as businesses expand into new regions or offer additional services, AI can be trained to adapt to these changes, ensuring consistent service quality.