How does Generative AI in Customer Service enhance CX?

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Generative AI enhances customer experience (CX) by automating and personalizing customer interactions. It leverages natural language processing (NLP) to understand customer inquiries and generate responses that feel human-like. This leads to faster response times and a more seamless experience. By analyzing historical data, AI can predict customer needs and offer tailored solutions. Additionally, it works 24/7, providing support across various platforms, improving both customer satisfaction and operational efficiency.

Source : https://www.inoru.com/generati...er-service-solutions

Tags: Customer Service, AI

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