AI improves customer service efficiency by automating repetitive tasks, streamlining workflows, and providing quick responses. Tools like chatbots can handle multiple inquiries simultaneously, reducing the workload on human agents and minimizing wait times for customers. AI-driven systems also analyze vast amounts of data to offer tailored recommendations, improving the quality of customer interactions. Additionally, AI's 24/7 availability ensures customers receive timely responses outside business hours, which is impossible with traditional human support. By automating routine queries and offering immediate support, AI enables customer service teams to focus on complex issues, enhancing overall productivity and efficiency.