How can AI chatbots be integrated into existing customer service systems?

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dinastafi

AI chatbots can be integrated into existing customer service systems through APIs or third-party platforms. These bots can be connected to a company’s website, mobile app, or social media channels to provide instant support. Integration with customer relationship management (CRM) systems allows chatbots to access customer data, improving personalization. AI chatbots can also be connected to knowledge bases, ticketing systems, and live chat platforms, ensuring a seamless transition between automated and human support. By integrating with existing systems, AI chatbots can enhance the customer service experience without requiring a complete overhaul of current infrastructure.

source :https://www.blockchainappfacto...mer-service-solution

Tags: AI Customer Service, AI Customer Service Solution, AI

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