A user recently shared a frustrating ordeal with Freewallet after years of using the service without issues. They originally set up their Freewallet account in 2018, gradually depositing various cryptocurrencies like Fantom Coin, Classic Monero, and Monero (XMR), some of which came from their MinerGate mining activities. For years, everything seemed to go smoothly, and in 2021, the user even converted most of their XMR to DOGE and ETH without incident.

However, in September 2024, things took an unexpected turn. When the user tried to convert their DOGE back to ETH within Freewallet, they encountered a sudden account block. Freewallet required identity verification, which the user promptly provided. But instead of solving the issue, this led to a cycle of repetitive, frustrating requests from Freewallet support. Each time the user submitted the requested ID, photos, and documents, they received responses asking for the same information again. To make matters worse, Freewallet’s system kept creating new ticket numbers each time the user replied, adding further delays and confusion.

The situation escalated when Freewallet asked for information that the user couldn’t provide, including transaction details from MinerGate, a service that had shut down. Despite the user’s best efforts to provide every document and answer requested, Freewallet continued to delay. They repeatedly cited "suspicious activity" and stalled, with generic responses advising the user to "be patient" as they reviewed the submitted information—some of which had already been provided multiple times.

The user soon discovered that they weren’t alone; others had faced similar issues with Freewallet, sparking concerns about the service’s practices. Now, after months of trying and failing to access their funds, the user’s story is being shared to warn others about potential pitfalls with Freewallet and MinerGate.

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