How does Generative AI in Customer Service enhance CX?

aliasceasarMember

Generative AI enhances customer experience (CX) by automating and personalizing customer interactions. It leverages natural language processing (NLP) to understand customer inquiries and generate responses that feel human-like. This leads to faster response times and a more seamless experience. By analyzing historical data, AI can predict customer needs and offer tailored solutions. Additionally, it works 24/7, providing support across various platforms, improving both customer satisfaction and operational efficiency.

Source : https://www.inoru.com/generati...er-service-solutions

1/24/2511:15 PM

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